SupportYourApp vs wrrk
We're wrrk, and we wrote this page. Every fact about SupportYourApp links to its source and the date we checked it, and there's a section on where SupportYourApp beats us.
Last checked November 12, 2026. Spot something out of date? Email hello@getwrrk.com and we'll fix it.
Prefer to ask an AI? Give it this whole comparison.
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The short answer
SupportYourApp is best for
mid-market and enterprise companies, especially in IT and software, that need multilingual or technical support at scale.
wrrk is best for
e-commerce brands that want someone to own customer service and continuously make it require less human work, not merely supply agents.
How we're different
- We own the work and keep reducing it. Our people work your tickets, that work becomes SOPs and AI agents, and each AI resolution costs $1.35 instead of $3.50. Senior operators fix the policies and systems that create tickets.
- You work directly with the founders. SupportYourApp is a large operation (1,000–9,999 employees), which suits brands that want to be one client of many. At wrrk you have direct access to the founders, and what you need shapes our product strategy and priorities.
- Published prices. Our rates are on our site: $3.50 per human resolution, $1.35 per AI resolution, $500 monthly minimum. SupportYourApp gives a custom quote.
- E-commerce first. We work Shopify, Gorgias, Amazon Seller Central and TikTok Shop queues every day.
- Small brands welcome. We're built for small and mid-size brands. Most of SupportYourApp's clients are mid-market or enterprise.
- Month to month. Our contracts run month to month with 30 days' notice. SupportYourApp doesn't publish its terms.
Where SupportYourApp beats us
- Many languages. Clutch lists 31 languages. We support English only.
- Technical support. Tier 1–3 and IT support, which suits software products.
- Well reviewed at scale. 4.8 on Clutch across 88 reviews.
- Pay-as-you-go option. Per-ticket and per-minute pricing for smaller or uneven volume.
Side by side
| Fact | wrrk | SupportYourApp |
|---|---|---|
| Company | ||
| Founded | 2016 source | 2010 source |
| Headquarters | San Francisco, California source | Wilmington, Delaware (legal address); teams in Serbia, Argentina and Ukraine source |
| Company size | 100+ brands served (headcount not published) source | 1,000–9,999 employees source |
| Best fit by size | Small and mid-size brands; $500 a month minimum source | Mostly mid-market and enterprise (Clutch client mix: 50% mid-market, 30% enterprise, 20% small business) source |
| Industry focus | E-commerce and consumer brands (Shopify, Gorgias, Amazon, TikTok Shop) source | Generalist: IT, business services, consumer, financial, medical, e-commerce (about 10%) source |
| Service | ||
| Service model | Managed team: wrrk hires, trains, QAs and schedules; AI agents and CX operators in the same team source | Outsourced human teams (front desk, Tier 1–3, IT support) plus AI agents and voice AI source |
| AI approach | Builds its own. AI agents run on wrrk's own platform (Intra) or inside your helpdesk, trained on your tickets; a person approves until each ticket type is proven source | Offers AI agents as a service line (about 20% of its work) source |
| Channels | Email, chat, phone, SMS, voicemail callbacks, social DMs and comments, Instagram, WhatsApp, TikTok Shop, Amazon Seller Central source | Phone (call center) and written channels, including social source |
| Hours | Monday to Friday on low-volume email plans; any schedule with a dedicated team source | Not published |
| Languages | English source | 31 languages source |
| Helpdesks | Our people work in whatever helpdesk you use, including Gorgias, Zendesk, Kustomer, Freshdesk and Re:amaze source | Not published |
| Team | ||
| Where agents sit | USA or the Philippines source | Ukraine, Serbia, Argentina, Brazil, Morocco source |
| Remote or office | Remote company source | Remote and hybrid, with offices source |
| US-based agents | Yes. With a dedicated team you choose USA or Philippines source | Not published |
| Pricing and terms | ||
| Billed by | Per resolution, or per agent for a dedicated team (priced by the hour) source | Team-based plans, or pay as you go per ticket (chat and email) and per minute (voice) source |
| Published price | $3.50 per human resolution and $1.35 per AI resolution, so the blended rate falls as more tickets are automated; dedicated agents from $14 an hour (Philippines), US-based quoted source | Not published |
| Minimum | $500 a month source | $1,000+ minimum project size source |
| Contract | Month to month, 30 days' notice source | Not published |
| Setup fee | $500 per agent, one time source | Not published |
| Time to launch | About 2 weeks source | Not published |
What it costs at your volume
We price two ways: per resolved ticket, or per agent for a dedicated team, from $14 an hour for a team in the Philippines. Per resolution, a ticket a person resolves costs $3.50 and one AI resolves costs $1.35, so your blended rate falls as more of your tickets are automated. For example, if AI resolves 50% of them, you pay about $2.43 per resolution on average.
- Small or uneven volume? Paying per resolution usually costs less, and you don't pay for idle hours. Our minimum is $500 a month.
- Steady, high volume? A dedicated agent's fixed cost spreads over more tickets. Ours start at $14 an hour in the Philippines, so compare like for like.
- Mostly chat or phone? Those are handled by a dedicated team, from $14 an hour per agent.
Count resolved tickets, not replies. An agent resolves more simple tickets an hour than complex ones, so ask each provider what their agents resolve on a queue like yours.
Ratings
| Provider | Platform | Score | Reviews | Source |
|---|---|---|---|---|
| wrrk | Gorgias partner directory | 5.0 / 5 | 44 | checked 2026-11-12 |
| SupportYourApp | Clutch | 4.8 / 5 | 88 | checked 2026-11-12 |
| SupportYourApp | Glassdoor (employees) | 4.5 / 5 | 878 | checked 2026-11-12 |
Employee-review sites (Glassdoor, Indeed) rate the company as an employer, not its service.
Who should use which?
SupportYourApp is best for
Mid-market and enterprise companies, especially in IT and software, that need multilingual or technical support at scale.
We're best for
E-commerce brands that want someone to own customer service and continuously make it require less human work, not merely supply agents.
Neither of us, if
SupportYourApp isn't a fit for small e-commerce brands that want published prices and a team focused on Shopify-style order work. wrrk isn't a fit for large enterprises that want to fund their own AI build, and brands that need support in languages other than English.
What to check with SupportYourApp
- Prices, contract length and setup fee aren't published. Clutch lists a $1,000+ minimum project and under $25 an hour.
- Launch time. Its own pages give anything from 7 days to 30.
- Per-ticket and per-minute rates on the pay-as-you-go plan.
- Which languages are covered by people rather than AI.
Questions to ask both of us
- What exactly do I pay for: a resolution, a scheduled hour or a worked hour? What happens to the bill when volume drops by half?
- Who trains, schedules, QAs and coaches the people on my account, and how many tickets does QA review each week?
- Who covers when an agent is out, and how fast?
- What does AI cost each month after setup, who maintains it, and who handles what it gets wrong?
- Who improves my policies, SOPs and help center, and is that included?
- Which channels, hours and languages are in the quoted price?
- What notice do I give to cancel or scale down, and what do I keep (SOPs, macros, AI setup) if I leave?
- Can I talk to a customer with a similar ticket mix and volume?
Comparing us with SupportYourApp?
Book a call and ask us directly. Contracts are month to month, with 30 days' notice.
Book a demoFrequently asked questions
How much does SupportYourApp cost?
SupportYourApp doesn't publish prices; you get a quote after a call. wrrk charges $3.50 per human resolution and $1.35 per AI resolution, so the blended rate falls as more tickets are automated; dedicated agents from $14 an hour (Philippines), US-based quoted. Per-resolution plans have a minimum of $500 a month.
Does SupportYourApp use AI?
Offers AI agents as a service line (about 20% of its work). wrrk builds its own. AI agents run on wrrk's own platform (Intra) or inside your helpdesk, trained on your tickets; a person approves until each ticket type is proven.
Where are SupportYourApp's agents based?
Ukraine, Serbia, Argentina, Brazil, Morocco. US-based agents: not published. wrrk's teams are in the USA or the Philippines.
Does SupportYourApp require a long-term contract?
SupportYourApp doesn't publish its contract terms. wrrk: month to month, 30 days' notice.
Is SupportYourApp good for small brands?
SupportYourApp fits mostly mid-market and enterprise (Clutch client mix: 50% mid-market, 30% enterprise, 20% small business). Minimum: $1,000+ minimum project size. It's not the best fit for small e-commerce brands that want published prices and a team focused on Shopify-style order work.
What do reviews say about SupportYourApp?
4.8/5 on Clutch (88 reviews); 4.5/5 on Glassdoor (employees) (878 reviews) wrrk: 5.0/5 on Gorgias partner directory (44 reviews)