We take over your support.
Our human experts step into your queue and your systems on day one, so the work comes off your plate immediately.
AI customer service
Go all-in on AI for CX,
without making it your full-time job.
We build your AI agents, guide them as they work, and handle everything they can't. Your customers get VIP service at AI speed, and you get your time back.
100% of your support handled. 30–80% automated.
Trusted by top brands
How it works
AI built for you, one conversation at a time.
We don't launch a bot on day one and leave it to fend for itself. We start with people, and automate from there.
We learn every ticket type.
We work each type of ticket hundreds of times, write down how it should go, then train AI agents on it.
AI drafts, a person approves.
AI writes the reply and the actions behind it. A person sends it, or corrects it and teaches the AI what to do next time.
AI takes on more.
As each ticket type proves out, the AI handles more on its own, and our people stay on everything that needs a human.
Scalable, personalized service
Turn conversations into automations, and automations into revenue
AI built for you, one conversation at a time.
AI drafts the responses, actions, and logic; humans submit, or train the AI on what to do differently.
Stay true to your brand.
AI that's trained on your brand guidelines, voice rules, past tickets, and your feedback.
Maximize revenue, LTV, referrals, and repeat customers.
AI that considers your business' goals and the customer's history, to hold conversations that advance your company's aims, naturally and at scale.
Automate more, with a few clicks.
You're always in control of what scopes are automated, and which ought to be handled by humans.
You stay in control
More impact, less work.
We build the AI agents.
And the integrations they need, so they work inside your stack: on Intra, our own platform, or the helpdesk you already use.
We guide the AI.
We review its work, keep improving it, and handle every escalation it can't.
You decide what's automated.
Move a ticket type to AI or keep it with people in a few clicks. Talk to your agents or your wrrk team over Slack, chat, or email.
FAQ
Questions people ask first.
Will AI replace my current team?
You decide. AI takes the routine work, and people stay on everything that needs a human, whether that's your team, ours, or both.
Do I have to switch helpdesks?
No. We run on Intra or inside the helpdesk you already use.
What if the AI gets something wrong?
A person approves its work until each ticket type is proven, and our team handles anything it can't.
How long until AI is handling tickets?
Timeline to confirm.
Humans can do anything. They shouldn't have to do everything.
See how wrrk builds AI that gives every customer the VIP treatment, with real people behind it.