Your remote customer service team.
Dependable and empathetic, US-based customer support that scales with your business.
Jen just helped a customer pick out the right socks to give to her niece.
x
x
Trusted by the brands that customers love.
We help dozens of companies delight millions of customers.
wrrk allows us to intelligently scale as the business demands it, and the Wrrk team truly feels like an extension of the Supergoop! team. They’re a wonderful partner and we love working with them.
Christine Sawtelle
Manager, Customer Care
We hire the top 1% of customer service talent.
Agents on wrrk are sourced, screened, and hired for their ability to delight customers.
Skills
>40 words per minute typing
100% typing accuracy
Speaks with articulation and clarity
Perfect grammar and spelling
Command of a professional voice
Command of a casual voice
Reading comprehension
Attention to detail
Experience + Performance
>1 year customer service experience
References checked
Ability to use customer service software
Dependable attendance
The intangibles
High empathy with customers
Professionalism in interactions
A commitment to excellence
History of being a team player
We are an extension of your team.
We work hard to help you help your customers.
We train hard and become experts.
Each customer service professional assigned to your account will go through documentation review, ticket review, training calls, response drafting, shadowing, and more.

Show less
We integrate with your existing systems.
There are no workflow changes or dev work required. We plug right into Zendesk, etc, to handle tickets how they're already coming in.

Show less
We partner with you to constantly improve.
Your dedicated account manager will work closely with you on updates, product insights, and areas for improvement.

Show less
We flex with your business.
Need help? We're ready to spin up additional teammembers from our pool of qualified, US-based professionals.

Show less
US-based agents.
Pay per ticket.
Month-to-month contracts.
Simple pricing that grows with your business.
No long-term contracts, no strange fees, just happy customers.
Starter
$2.79 /ticket
Email support, 8 hours a day, 5 days a week, $349 monthly minimum.
Business
$2.79 /ticket
Email / Chat / Phone, 8 hours a day, 5 days a week, $2790 monthly minimum.
Dedicated agent
$3900 /mo
Month-to-month contract, 8 hours a day, 5 days a week, 1 agent minimum.
We're ready to start helping your customers.
wrrk | terms | privacy | join our team | hey@wrrk.com