Springboard vs wrrk
We're wrrk, and we wrote this page. Every fact about Springboard links to its source and the date we checked it, and there's a section on where Springboard beats us.
Last checked November 12, 2026. Spot something out of date? Email hello@getwrrk.com and we'll fix it.
Prefer to ask an AI? Give it this whole comparison.
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The short answer
Springboard is best for
small and mid-size CPG and DTC brands that want a North American team and a fixed monthly bundle of tickets.
wrrk is best for
e-commerce brands that want someone to own customer service and continuously make it require less human work, not merely supply agents.
How we're different
- We own the work and keep reducing it. Our people work your tickets, that work becomes SOPs and AI agents, and each AI resolution costs $1.35 instead of $3.50. Senior operators fix the policies and systems that create tickets.
- Lower cost per ticket at small volume. At Springboard's published bundles a ticket works out to about $5.43 on the $1,900 plan and $4.14 on the $2,900 plan. Ours is $3.50 per human resolution from $500 a month, and less as AI resolves more.
- AI that lowers your rate. Every ticket our AI resolves costs $1.35 instead of $3.50. Springboard sells AI setup, then charges $2.50 for each escalation to a person.
- Chat and 24/7 options. A dedicated wrrk team covers chat and phone on any schedule you need. Springboard doesn't list live chat on its pricing page.
- US or Philippines teams, from $14 an hour. Springboard's dedicated agents are North American, from $65 an hour. Ours start at $14 an hour in the Philippines, and can be US-based.
Where Springboard beats us
- No setup fee. Springboard's team plans have no setup or staffing fee. We charge $500 per agent.
- A fixed monthly bill. Ticket bundles make the invoice predictable when volume is steady.
- Well reviewed by Gorgias brands. An Elite Gorgias partner with 5.0 across 105 reviews in the Gorgias directory. We're at 5.0 across 44.
- Outreach add-ons. Review and cart-recovery outreach from $900 a month, and coupon mailers from $175. We don't sell those.
- Canada as well as the US. It says its whole team is in Canada and the United States.
Side by side
| Fact | wrrk | Springboard |
|---|---|---|
| Company | ||
| Founded | 2016 source | Not published |
| Headquarters | San Francisco, California source | Buffalo, New York source |
| Company size | 100+ brands served (headcount not published) source | 100+ brands served (headcount not published) source |
| Best fit by size | Small and mid-size brands; $500 a month minimum source | Small and mid-size consumer brands; plans from $1,900 a month source |
| Industry focus | E-commerce and consumer brands (Shopify, Gorgias, Amazon, TikTok Shop) source | Consumer brands only (snacks, sneakers, skincare) source |
| Service | ||
| Service model | Managed team: wrrk hires, trains, QAs and schedules; AI agents and CX operators in the same team source | Fractional teams shared across brands with a monthly ticket bundle, or dedicated agents; add-ons for phone, AI setup and outreach source |
| AI approach | Builds its own. AI agents run on wrrk's own platform (Intra) or inside your helpdesk, trained on your tickets; a person approves until each ticket type is proven source | Sells AI setup with ongoing quality checks; human escalations billed at $2.50 a ticket source |
| Channels | Email, chat, phone, SMS, voicemail callbacks, social DMs and comments, Instagram, WhatsApp, TikTok Shop, Amazon Seller Central source | Email, social, marketplaces and SMS on higher plans, phone as an add-on; no live chat listed source |
| Hours | Monday to Friday on low-volume email plans; any schedule with a dedicated team source | Business hours for phone; other hours not published source |
| Languages | English source | English source |
| Helpdesks | Our people work in whatever helpdesk you use, including Gorgias, Zendesk, Kustomer, Freshdesk and Re:amaze source | Gorgias, Zendesk, Kustomer, Intercom source |
| Team | ||
| Where agents sit | USA or the Philippines source | Canada and the USA source |
| Remote or office | Remote company source | Remote (stay-at-home parents) source |
| US-based agents | Yes. With a dedicated team you choose USA or Philippines source | North American team (Canada and US); no US-only option published source |
| Pricing and terms | ||
| Billed by | Per resolution, or per agent for a dedicated team (priced by the hour) source | Monthly ticket bundles with per-ticket overage, or per hour for dedicated agents source |
| Published price | $3.50 per human resolution and $1.35 per AI resolution, so the blended rate falls as more tickets are automated; dedicated agents from $14 an hour (Philippines), US-based quoted source | $1,900/month for 350 tickets, $2,900 for 700, $5,200 for 1,500 (custom above 2,500); $3.50 per extra ticket; dedicated agents from $65/hour at 25 or 40 hours a week; phone $400–$1,250/month source |
| Minimum | $500 a month source | Lowest plan $1,900 a month source |
| Contract | Month to month, 30 days' notice source | Not published |
| Setup fee | $500 per agent, one time source | None on team plans source |
| Time to launch | About 2 weeks source | Trained in 22–25 business days source |
What it costs at your volume
We price two ways: per resolved ticket, or per agent for a dedicated team, from $14 an hour for a team in the Philippines. Per resolution, a ticket a person resolves costs $3.50 and one AI resolves costs $1.35, so your blended rate falls as more of your tickets are automated. For example, if AI resolves 50% of them, you pay about $2.43 per resolution on average.
One full-time Springboard agent costs about $11,267 a month ($65/hour × 40 hours × 52 ÷ 12, from Springboard's pricing). That buys about 3,219 of our resolutions a month if people resolve every ticket, or about 4,646 if AI resolves 50%. A full-time wrrk agent in the Philippines is about $2,427 a month ($14/hour × 40 hours × 52 ÷ 12).
- Small or uneven volume? Paying per resolution usually costs less than a Springboard agent, and you don't pay for idle hours. Our minimum is $500 a month.
- Steady, high volume? A dedicated agent's fixed cost spreads over more tickets. Ours start at $14 an hour in the Philippines, so compare like for like.
- Mostly chat or phone? Those are handled by a dedicated team, from $14 an hour per agent.
Count resolved tickets, not replies. An agent resolves more simple tickets an hour than complex ones, so ask each provider what their agents resolve on a queue like yours.
Ratings
| Provider | Platform | Score | Reviews | Source |
|---|---|---|---|---|
| wrrk | Gorgias partner directory | 5.0 / 5 | 44 | checked 2026-11-12 |
| Springboard | Gorgias partner directory | 5.0 / 5 | 105 | checked 2026-11-12 |
| Springboard | Trustpilot | 4.9 / 5 | 110 | checked 2026-11-12 |
Employee-review sites (Glassdoor, Indeed) rate the company as an employer, not its service.
Who should use which?
Springboard is best for
Small and mid-size CPG and DTC brands that want a North American team and a fixed monthly bundle of tickets.
We're best for
E-commerce brands that want someone to own customer service and continuously make it require less human work, not merely supply agents.
Neither of us, if
Springboard isn't a fit for brands that want live chat, 24/7 coverage, the lowest cost per agent hour, or AI that lowers the price of every ticket it resolves. wrrk isn't a fit for large enterprises that want to fund their own AI build, and brands that need support in languages other than English.
What to check with Springboard
- Contract length and notice. Only the phone add-on says 'no contracts'.
- Whether the fractional team is shared with other brands, and how many.
- Which AI product the AI setup uses, and what it costs each month beyond the $2.50 escalations.
- Which languages are covered. The site says English; the Gorgias directory lists four.
Questions to ask both of us
- What exactly do I pay for: a resolution, a scheduled hour or a worked hour? What happens to the bill when volume drops by half?
- Who trains, schedules, QAs and coaches the people on my account, and how many tickets does QA review each week?
- Who covers when an agent is out, and how fast?
- What does AI cost each month after setup, who maintains it, and who handles what it gets wrong?
- Who improves my policies, SOPs and help center, and is that included?
- Which channels, hours and languages are in the quoted price?
- What notice do I give to cancel or scale down, and what do I keep (SOPs, macros, AI setup) if I leave?
- Can I talk to a customer with a similar ticket mix and volume?
Comparing us with Springboard?
Book a call and ask us directly. Contracts are month to month, with 30 days' notice.
Book a demoFrequently asked questions
How much does Springboard cost?
Springboard lists $1,900/month for 350 tickets, $2,900 for 700, $5,200 for 1,500 (custom above 2,500); $3.50 per extra ticket; dedicated agents from $65/hour at 25 or 40 hours a week; phone $400–$1,250/month, billed monthly ticket bundles with per-ticket overage, or per hour for dedicated agents. wrrk charges $3.50 per human resolution and $1.35 per AI resolution, so the blended rate falls as more tickets are automated; dedicated agents from $14 an hour (Philippines), US-based quoted. Per-resolution plans have a minimum of $500 a month.
Does Springboard use AI?
Sells AI setup with ongoing quality checks; human escalations billed at $2.50 a ticket. wrrk builds its own. AI agents run on wrrk's own platform (Intra) or inside your helpdesk, trained on your tickets; a person approves until each ticket type is proven.
Where are Springboard's agents based?
Canada and the USA. US-based agents: north American team (Canada and US); no US-only option published. wrrk's teams are in the USA or the Philippines.
Does Springboard require a long-term contract?
Springboard doesn't publish its contract terms. wrrk: month to month, 30 days' notice.
Is Springboard good for small brands?
Springboard fits small and mid-size consumer brands; plans from $1,900 a month. Minimum: lowest plan $1,900 a month. It's not the best fit for brands that want live chat, 24/7 coverage, the lowest cost per agent hour, or AI that lowers the price of every ticket it resolves.
What do reviews say about Springboard?
5.0/5 on Gorgias partner directory (105 reviews); 4.9/5 on Trustpilot (110 reviews) wrrk: 5.0/5 on Gorgias partner directory (44 reviews)