Helpdesks are great tools for managing customer inquiries because they have options that can help businesses handle ticket volume more efficiently. However, customer needs can change over time & initial settings may lose effectiveness or relevance, so it's important to make routine adjustments. We'll check your tags, automations, macros, self-service options, and other ticket flow settings every 3 months & make recommendations for any needed adjustments to be sure you are always getting the most out of your helpdesk.
