Gorgias Quick Reply and Quick Response Maintenance

Quick Replies and Quick Responses are a great way to engage with visitors to your site about common issues without requiring a live agent. However, because customer issues can change over time & cause existing replies to be less effective, it is important to be sure you are getting the most out of your setup by answering the questions currently being asked. We will audit your quick replies and quick responses each month to see how often each reply was used. We’ll compare usage with top ticket topics to identify any incongruities and adjust them accordingly so they address your customer’s most common recent inquiries & maximize ticket deflection.