Having support agents available to customers is essential, and knowing when to schedule them is critical. Not having enough coverage can have a negative effect on the customer experience and excessive staffing can be an expensive drain on your bottom line. Staffing heat maps allow you to identify not only the busiest time of the week, but can also show seasonal spikes and dips. We will review historical ticket data over a time range and create a heat map showing the busiest days & times so you can staff proactively to meet expected volume needs.
