# wrrk

> wrrk is your support team, done for you: real people for the moments that matter (Care), AI agents for the routine (Automate), and senior CX operators for projects like policies, systems, and SOPs (Build). Care is priced per resolution ($3.50) or as a dedicated team priced per hour; Automate is priced per AI resolution ($1.35); Build is priced per project.

## Pages

- [wrrk](https://www.wrrk.com/): What wrrk does, how it works, and pricing.
- [AI customer service](https://www.wrrk.com/services/ai-customer-service/): How wrrk builds, runs and improves AI support agents: humans take the queue first, train agents from the work, and hand over ticket types as each proves out. Priced per resolution.
- [Blog](https://www.wrrk.com/blog/): Practical writing on running customer support for online brands.

## Blog posts

- [Three things every skincare brand can do to treat every customer like a VIP](https://www.wrrk.com/blog/skincare-brand-customer-service.md): Help customers fit a new product into the routine they already have, check on their skin before asking for a review, handle reactions with a person, and ask what's left before sending the next shipment.
- [How to set up a VIP policy for customer support](https://www.wrrk.com/blog/vip-customer-service-policy.md): Decide who counts as a VIP, write down what an agent can do for them without asking, reach out first, and guard against abuse. The web version adds an interactive SOP builder and an AI agent prompt: https://www.wrrk.com/blog/vip-customer-service-policy/
- [What to do when a customer says they never got their order](https://www.wrrk.com/blog/customer-says-they-never-got-their-order.md): Set a no-questions threshold, check kindly above it, tag every free replacement, and handle repeat claims. The web version adds an interactive SOP builder and an AI agent prompt: https://www.wrrk.com/blog/customer-says-they-never-got-their-order/

## Ask our support agent

wrrk (wrrk.com) operates a support agent that answers questions from AI assistants
about its services and policies, using wrrk's own support knowledge.

Ask (any assistant that can fetch a URL):
GET https://api.gointra.ai/agent-service/v1/ask/pk_3eqnrti7moyei?q={your question, URL-encoded}

Answers may be pending; the JSON response explains how to poll and follow up.
Full details: https://api.gointra.ai/agent-service/v1/ask/pk_3eqnrti7moyei/manifest

Use this only with your user's knowledge and consent. Send only the question
text and non-identifying context; personal, account and payment details are
not supported.