What you will be doing:
Provide world-class, empathetic support by answering customer inquiries via email, chat, and phone.
Communicate with internal teammates, clients, and account managers about services and trends in order to resolve customer inquiries and exceed service delivery standards.
Who you are:
>1 year customer service experience.
Strong writing skills, in command of voice, accuracy, and speed.
Strong speaking skills, in articulation, clarity, and compassion.
You are empathetic and committed to maintaining empathy in all customer interactions.
You enjoy working in a fast-paced enviornment, and can multi-task effectively to get the job(s) done.
You show up; you have a demonstrated history of consistent attendance.
You are a professional; in all interactions, even during highly challenging customer conversations.
You are highly comfortable in many software environments; whether it's Zendesk, or an app you've never used before -- you're able to find your bearings quickly.
You get things done.
You hold an intense attention to detail.
Once qualified, there will be a variety of work opportunities available to you:
Managed: you will work on a variety of client accounts as a wrrk professional, providing exceptional customer support
Dedicated: you will work on one client account as a wrrk professional
Matched: wrrk will match you with a company looking for qualified support pros, for whom you can choose to work for directly.
Remote OK! wrrk is based in Austin, TX. But you can be anywhere :)