# Springboard vs wrrk

We're wrrk, and we wrote this page. Every fact about Springboard links to its source and the date we checked it, and there's a section on where Springboard beats us.

Last checked November 12, 2026.

## The short answer

- **Springboard is best for** small and mid-size CPG and DTC brands that want a North American team and a fixed monthly bundle of tickets.
- **wrrk is best for** e-commerce brands that want someone to own customer service and continuously make it require less human work, not merely supply agents.

## How we're different

- **We own the work and keep reducing it.** Our people work your tickets, that work becomes SOPs and AI agents, and each AI resolution costs $1.35 instead of $3.50. Senior operators fix the policies and systems that create tickets.
- **Lower cost per ticket at small volume.** At Springboard's published bundles a ticket works out to about $5.43 on the $1,900 plan and $4.14 on the $2,900 plan. Ours is $3.50 per human resolution from $500 a month, and less as AI resolves more.
- **AI that lowers your rate.** Every ticket our AI resolves costs $1.35 instead of $3.50. Springboard sells AI setup, then charges $2.50 for each escalation to a person.
- **Chat and 24/7 options.** A dedicated wrrk team covers chat and phone on any schedule you need. Springboard doesn't list live chat on its pricing page.
- **US or Philippines teams, from $14 an hour.** Springboard's dedicated agents are North American, from $65 an hour. Ours start at $14 an hour in the Philippines, and can be US-based.

## Where Springboard beats us

- **No setup fee.** Springboard's team plans have no setup or staffing fee. We charge $500 per agent.
- **A fixed monthly bill.** Ticket bundles make the invoice predictable when volume is steady.
- **Well reviewed by Gorgias brands.** An Elite Gorgias partner with 5.0 across 105 reviews in the Gorgias directory. We're at 5.0 across 44.
- **Outreach add-ons.** Review and cart-recovery outreach from $900 a month, and coupon mailers from $175. We don't sell those.
- **Canada as well as the US.** It says its whole team is in Canada and the United States.

## Side by side

| | wrrk | Springboard |
| --- | --- | --- |
| Founded | 2016 | Not published |
| Headquarters | San Francisco, California | Buffalo, New York |
| Company size | 100+ brands served (headcount not published) | 100+ brands served (headcount not published) |
| Best fit by size | Small and mid-size brands; $500 a month minimum | Small and mid-size consumer brands; plans from $1,900 a month |
| Industry focus | E-commerce and consumer brands (Shopify, Gorgias, Amazon, TikTok Shop) | Consumer brands only (snacks, sneakers, skincare) |
| Service model | Managed team: wrrk hires, trains, QAs and schedules; AI agents and CX operators in the same team | Fractional teams shared across brands with a monthly ticket bundle, or dedicated agents; add-ons for phone, AI setup and outreach |
| AI approach | Builds its own. AI agents run on wrrk's own platform (Intra) or inside your helpdesk, trained on your tickets; a person approves until each ticket type is proven | Sells AI setup with ongoing quality checks; human escalations billed at $2.50 a ticket |
| Channels | Email, chat, phone, SMS, voicemail callbacks, social DMs and comments, Instagram, WhatsApp, TikTok Shop, Amazon Seller Central | Email, social, marketplaces and SMS on higher plans, phone as an add-on; no live chat listed |
| Hours | Monday to Friday on low-volume email plans; any schedule with a dedicated team | Business hours for phone; other hours not published |
| Languages | English | English |
| Helpdesks | Our people work in whatever helpdesk you use, including Gorgias, Zendesk, Kustomer, Freshdesk and Re:amaze | Gorgias, Zendesk, Kustomer, Intercom |
| Where agents sit | USA or the Philippines | Canada and the USA |
| Remote or office | Remote company | Remote (stay-at-home parents) |
| US-based agents | Yes. With a dedicated team you choose USA or Philippines | North American team (Canada and US); no US-only option published |
| Billed by | Per resolution, or per agent for a dedicated team (priced by the hour) | Monthly ticket bundles with per-ticket overage, or per hour for dedicated agents |
| Published price | $3.50 per human resolution and $1.35 per AI resolution, so the blended rate falls as more tickets are automated; dedicated agents from $14 an hour (Philippines), US-based quoted | $1,900/month for 350 tickets, $2,900 for 700, $5,200 for 1,500 (custom above 2,500); $3.50 per extra ticket; dedicated agents from $65/hour at 25 or 40 hours a week; phone $400–$1,250/month |
| Minimum | $500 a month | Lowest plan $1,900 a month |
| Contract | Month to month, 30 days' notice | Not published |
| Setup fee | $500 per agent, one time | None on team plans |
| Time to launch | About 2 weeks | Trained in 22–25 business days |

Sources:
- wrrk: https://www.wrrk.com/ (checked 2026-11-12): founded, headquarters, company size, remote or office
- wrrk: https://www.wrrk.com/faq/ (checked 2026-11-12): best fit by size, industry focus, service model, ai approach, channels, hours, languages, helpdesks, where agents sit, us-based agents, billed by, published price, minimum, contract, setup fee, time to launch
- Springboard: https://agencies.gorgias.com/springboard (checked 2026-11-12): headquarters
- Springboard: https://springboardhq.com (checked 2026-11-12): company size, industry focus, languages, helpdesks, time to launch
- Springboard: https://springboardhq.com/pricing-plans (checked 2026-11-12): best fit by size, service model, ai approach, channels, hours, us-based agents, billed by, published price, minimum, setup fee
- Springboard: https://springboardhq.com/about-us (checked 2026-11-12): where agents sit, remote or office

## What it costs at your volume

We price two ways: per resolved ticket, or per agent for a dedicated team, from $14 an hour for a team in the Philippines. Per resolution, a ticket a person resolves costs $3.50 and one AI resolves costs $1.35, so your blended rate falls as more of your tickets are automated. For example, if AI resolves 50% of them, you pay about **$2.43 per resolution** on average.

One full-time Springboard agent costs about **$11,267 a month** ($65/hour × 40 hours × 52 ÷ 12, from [Springboard's pricing](https://springboardhq.com/pricing-plans)). That buys about **3,219 of our resolutions a month** if people resolve every ticket, or about **4,646** if AI resolves 50%. A full-time wrrk agent in the Philippines is about $2,427 a month ($14/hour × 40 hours × 52 ÷ 12).

- **Small or uneven volume?** Paying per resolution usually costs less than a Springboard agent, and you don't pay for idle hours. Our minimum is $500 a month.
- **Steady, high volume?** A dedicated agent's fixed cost spreads over more tickets. Ours start at $14 an hour in the Philippines, so compare like for like.
- **Mostly chat or phone?** Those are handled by a dedicated team, from $14 an hour per agent.

Count resolved tickets, not replies. An agent resolves more simple tickets an hour than complex ones, so ask each provider what their agents resolve on a queue like yours.

## Ratings

- wrrk: 5.0/5 on Gorgias partner directory (44 reviews)
- Springboard: 5.0/5 on Gorgias partner directory (105 reviews); 4.9/5 on Trustpilot (110 reviews)

## Who should use which?

### Springboard is best for

Small and mid-size CPG and DTC brands that want a North American team and a fixed monthly bundle of tickets.

### We're best for

E-commerce brands that want someone to own customer service and continuously make it require less human work, not merely supply agents.

### Neither of us, if

Springboard isn't a fit for brands that want live chat, 24/7 coverage, the lowest cost per agent hour, or AI that lowers the price of every ticket it resolves. wrrk isn't a fit for large enterprises that want to fund their own AI build, and brands that need support in languages other than English.

## What to check with Springboard

- Contract length and notice. Only the phone add-on says 'no contracts'.
- Whether the fractional team is shared with other brands, and how many.
- Which AI product the AI setup uses, and what it costs each month beyond the $2.50 escalations.
- Which languages are covered. The site says English; the Gorgias directory lists four.

## Questions to ask both of us

- What exactly do I pay for: a resolution, a scheduled hour or a worked hour? What happens to the bill when volume drops by half?
- Who trains, schedules, QAs and coaches the people on my account, and how many tickets does QA review each week?
- Who covers when an agent is out, and how fast?
- What does AI cost each month after setup, who maintains it, and who handles what it gets wrong?
- Who improves my policies, SOPs and help center, and is that included?
- Which channels, hours and languages are in the quoted price?
- What notice do I give to cancel or scale down, and what do I keep (SOPs, macros, AI setup) if I leave?
- Can I talk to a customer with a similar ticket mix and volume?

**Comparing us with Springboard?** Book a call and ask us directly. Contracts are month to month, with 30 days' notice. Book a demo: https://meetings.hubspot.com/alyssa-bernstein

## Frequently asked questions

**How much does Springboard cost?**
Springboard lists $1,900/month for 350 tickets, $2,900 for 700, $5,200 for 1,500 (custom above 2,500); $3.50 per extra ticket; dedicated agents from $65/hour at 25 or 40 hours a week; phone $400–$1,250/month, billed monthly ticket bundles with per-ticket overage, or per hour for dedicated agents. wrrk charges $3.50 per human resolution and $1.35 per AI resolution, so the blended rate falls as more tickets are automated; dedicated agents from $14 an hour (Philippines), US-based quoted. Per-resolution plans have a minimum of $500 a month.

**Does Springboard use AI?**
Sells AI setup with ongoing quality checks; human escalations billed at $2.50 a ticket. wrrk builds its own. AI agents run on wrrk's own platform (Intra) or inside your helpdesk, trained on your tickets; a person approves until each ticket type is proven.

**Where are Springboard's agents based?**
Canada and the USA. US-based agents: north American team (Canada and US); no US-only option published. wrrk's teams are in the USA or the Philippines.

**Does Springboard require a long-term contract?**
Springboard doesn't publish its contract terms. wrrk: month to month, 30 days' notice.

**Is Springboard good for small brands?**
Springboard fits small and mid-size consumer brands; plans from $1,900 a month. Minimum: lowest plan $1,900 a month. It's not the best fit for brands that want live chat, 24/7 coverage, the lowest cost per agent hour, or AI that lowers the price of every ticket it resolves.

**What do reviews say about Springboard?**
5.0/5 on Gorgias partner directory (105 reviews); 4.9/5 on Trustpilot (110 reviews) wrrk: 5.0/5 on Gorgias partner directory (44 reviews)

## More comparisons

- [HelpFlow vs wrrk](https://www.wrrk.com/compare/helpflow-vs-wrrk/)
- [Influx vs wrrk](https://www.wrrk.com/compare/influx-vs-wrrk/)
- [TalentPop vs wrrk](https://www.wrrk.com/compare/talentpop-vs-wrrk/)
- [Crescendo vs wrrk](https://www.wrrk.com/compare/crescendo-vs-wrrk/)
- [SupportYourApp vs wrrk](https://www.wrrk.com/compare/supportyourapp-vs-wrrk/)
- [Horatio vs wrrk](https://www.wrrk.com/compare/horatio-vs-wrrk/)
- [Aventus vs wrrk](https://www.wrrk.com/compare/aventus-vs-wrrk/)
- [All comparisons](https://www.wrrk.com/compare/)

---

Web version: https://www.wrrk.com/compare/springboard-vs-wrrk/