# Aventus vs wrrk

We're wrrk, and we wrote this page. Every fact about Aventus links to its source and the date we checked it, and there's a section on where Aventus beats us.

Last checked November 12, 2026.

## The short answer

- **Aventus is best for** e-commerce brands on Gorgias or Zendesk that want one vendor to pick and run the helpdesk, AI and agents, or that need their helpdesk AI tuned, including in other languages.
- **wrrk is best for** e-commerce brands that want someone to own customer service and continuously make it require less human work, not merely supply agents.

## How we're different

- **We own the work and keep reducing it.** Our people work your tickets, that work becomes SOPs and AI agents, and each AI resolution costs $1.35 instead of $3.50. Senior operators fix the policies and systems that create tickets.
- **We build the AI.** Aventus tunes the AI built into your helpdesk. Ours is built and run by us, trained on our team's work in your queue.
- **Prices on our site.** $3.50 per human resolution, $1.35 per AI resolution, or dedicated agents from $14 an hour. Aventus publishes no prices.
- **US-based agents.** We offer US-based teams as well as the Philippines. Aventus's site doesn't say whether it still offers US agents since joining SupportNinja, whose delivery centers are in the Philippines, Romania and Ireland.
- **No onboarding fee per agent.** Aventus's terms charge a non-refundable onboarding fee for each agent, again whenever headcount grows.
- **Independent and founder-run.** Aventus became part of SupportNinja this month. At wrrk you work directly with the founders.

## Where Aventus beats us

- **AI management on its own.** Aventus will audit and tune the AI already in your Gorgias or Zendesk without supplying agents. We sell AI with our team's work.
- **Multilingual.** 10+ languages. We support English only.
- **It will pick and set up your helpdesk.** The managed stack covers choosing, licensing and migrating the platform under one contract and one invoice.

## Side by side

| | wrrk | Aventus |
| --- | --- | --- |
| Founded | 2016 | 2014 |
| Headquarters | San Francisco, California | Austin, Texas mailing address (SupportNinja's); historically Charleston, South Carolina |
| Company size | 100+ brands served (headcount not published) | 100+ e-commerce brands served (headcount not published) |
| Best fit by size | Small and mid-size brands; $500 a month minimum | Brands of all sizes, with budgets from $500 to $5,000+ a month |
| Industry focus | E-commerce and consumer brands (Shopify, Gorgias, Amazon, TikTok Shop) | E-commerce and DTC only; clients lean beauty, wellness and consumer goods |
| Service model | Managed team: wrrk hires, trains, QAs and schedules; AI agents and CX operators in the same team | Managed CX stack (picks and runs your helpdesk, AI and agents under one contract), or managed AI operations inside your existing helpdesk |
| AI approach | Builds its own. AI agents run on wrrk's own platform (Intra) or inside your helpdesk, trained on your tickets; a person approves until each ticket type is proven | Tunes the AI in your helpdesk and uses its parent SupportNinja's tools, with people reviewing |
| Channels | Email, chat, phone, SMS, voicemail callbacks, social DMs and comments, Instagram, WhatsApp, TikTok Shop, Amazon Seller Central | Email, chat, SMS, voice and social |
| Hours | Monday to Friday on low-volume email plans; any schedule with a dedicated team | Business hours up to 24/7 |
| Languages | English | 10+ languages |
| Helpdesks | Our people work in whatever helpdesk you use, including Gorgias, Zendesk, Kustomer, Freshdesk and Re:amaze | Gorgias and Zendesk, plus Shopify |
| Where agents sit | USA or the Philippines | Not stated by Aventus; SupportNinja delivers from the Philippines, Romania and Ireland |
| Remote or office | Remote company | Not published |
| US-based agents | Yes. With a dedicated team you choose USA or Philippines | Not stated on its site; its pre-acquisition Gorgias listing mentions domestic agents |
| Billed by | Per resolution, or per agent for a dedicated team (priced by the hour) | Not published; its older terms bill per agent, every two weeks |
| Published price | $3.50 per human resolution and $1.35 per AI resolution, so the blended rate falls as more tickets are automated; dedicated agents from $14 an hour (Philippines), US-based quoted | Not published |
| Minimum | $500 a month | Not published |
| Contract | Month to month, 30 days' notice | Not published |
| Setup fee | $500 per agent, one time | A per-agent onboarding fee, non-refundable, charged again when headcount grows; amount not published |
| Time to launch | About 2 weeks | 2–5 weeks (6–8 weeks for a full managed stack) |

Sources:
- wrrk: https://www.wrrk.com/ (checked 2026-11-12): founded, headquarters, company size, remote or office
- wrrk: https://www.wrrk.com/faq/ (checked 2026-11-12): best fit by size, industry focus, service model, ai approach, channels, hours, languages, helpdesks, where agents sit, us-based agents, billed by, published price, minimum, contract, setup fee, time to launch
- Aventus: https://aventus.com (checked 2026-11-12): founded, languages
- Aventus: https://aventus.com/get-started/ (checked 2026-11-12): headquarters
- Aventus: https://aventus.com/aventus-joins-supportninja/ (checked 2026-11-12): company size, industry focus
- Aventus: https://agencies.gorgias.com/aventus (checked 2026-11-12): best fit by size, us-based agents
- Aventus: https://aventus.com/managed-cx-stack/ (checked 2026-11-12): service model, channels
- Aventus: https://aventus.com/managed-ai-operations/ (checked 2026-11-12): ai approach
- Aventus: https://aventus.com/faq/ (checked 2026-11-12): hours, helpdesks, time to launch
- Aventus: https://www.supportninja.com/company (checked 2026-11-12): where agents sit
- Aventus: https://aventus.com/hs-terms/ (checked 2026-11-12): billed by, setup fee

## What it costs at your volume

We price two ways: per resolved ticket, or per agent for a dedicated team, from $14 an hour for a team in the Philippines. Per resolution, a ticket a person resolves costs $3.50 and one AI resolves costs $1.35, so your blended rate falls as more of your tickets are automated. For example, if AI resolves 50% of them, you pay about **$2.43 per resolution** on average.

- **Small or uneven volume?** Paying per resolution usually costs less, and you don't pay for idle hours. Our minimum is $500 a month.
- **Steady, high volume?** A dedicated agent's fixed cost spreads over more tickets. Ours start at $14 an hour in the Philippines, so compare like for like.
- **Mostly chat or phone?** Those are handled by a dedicated team, from $14 an hour per agent.

Count resolved tickets, not replies. An agent resolves more simple tickets an hour than complex ones, so ask each provider what their agents resolve on a queue like yours.

## Ratings

- wrrk: 5.0/5 on Gorgias partner directory (44 reviews)
- Aventus: 5.0/5 on Gorgias partner directory (26 reviews)

## Who should use which?

### Aventus is best for

E-commerce brands on Gorgias or Zendesk that want one vendor to pick and run the helpdesk, AI and agents, or that need their helpdesk AI tuned, including in other languages.

### We're best for

E-commerce brands that want someone to own customer service and continuously make it require less human work, not merely supply agents.

### Neither of us, if

Aventus isn't a fit for brands that want to see prices before a call, or want AI built from their own team's work rather than the helpdesk's built-in AI. wrrk isn't a fit for large enterprises that want to fund their own AI build, and brands that need support in languages other than English.

## What to check with Aventus

- Prices, the onboarding fee per agent, and the minimum and length of the contract.
- Whether the older terms on its site still apply, including being your exclusive support provider and invoices due in 5 business days.
- Which company you contract with now: Aventus or SupportNinja's Ninja Partners, Inc.
- Which 10+ languages and which countries your agents would work from, and whether US-based agents are offered.

## Questions to ask both of us

- What exactly do I pay for: a resolution, a scheduled hour or a worked hour? What happens to the bill when volume drops by half?
- Who trains, schedules, QAs and coaches the people on my account, and how many tickets does QA review each week?
- Who covers when an agent is out, and how fast?
- What does AI cost each month after setup, who maintains it, and who handles what it gets wrong?
- Who improves my policies, SOPs and help center, and is that included?
- Which channels, hours and languages are in the quoted price?
- What notice do I give to cancel or scale down, and what do I keep (SOPs, macros, AI setup) if I leave?
- Can I talk to a customer with a similar ticket mix and volume?

**Comparing us with Aventus?** Book a call and ask us directly. Contracts are month to month, with 30 days' notice. Book a demo: https://meetings.hubspot.com/alyssa-bernstein

## Frequently asked questions

**What's changed at Aventus recently?**
SupportNinja acquired Aventus in November 2026, and it now sells as 'Aventus by SupportNinja'.

**How much does Aventus cost?**
Aventus doesn't publish prices; you get a quote after a call. wrrk charges $3.50 per human resolution and $1.35 per AI resolution, so the blended rate falls as more tickets are automated; dedicated agents from $14 an hour (Philippines), US-based quoted. Per-resolution plans have a minimum of $500 a month.

**Does Aventus use AI?**
Tunes the AI in your helpdesk and uses its parent SupportNinja's tools, with people reviewing. wrrk builds its own. AI agents run on wrrk's own platform (Intra) or inside your helpdesk, trained on your tickets; a person approves until each ticket type is proven.

**Where are Aventus's agents based?**
Not stated by Aventus; SupportNinja delivers from the Philippines, Romania and Ireland. US-based agents: not stated on its site; its pre-acquisition Gorgias listing mentions domestic agents. wrrk's teams are in the USA or the Philippines.

**Does Aventus require a long-term contract?**
Aventus doesn't publish its contract terms. wrrk: month to month, 30 days' notice.

**Is Aventus good for small brands?**
Aventus fits brands of all sizes, with budgets from $500 to $5,000+ a month. Minimum: not published. It's not the best fit for brands that want to see prices before a call, or want AI built from their own team's work rather than the helpdesk's built-in AI.

**What do reviews say about Aventus?**
5.0/5 on Gorgias partner directory (26 reviews) wrrk: 5.0/5 on Gorgias partner directory (44 reviews)

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Web version: https://www.wrrk.com/compare/aventus-vs-wrrk/